Refunds and Exchanges
- RETURNS from our ordinary production line are accepted within 3 days of receipt of the package.
Returns from U.S.A. and Canada customers are accepted for any reason. Your satisfaction is guaranteed.
(Pekar Studios DOES NOT accept returns from the other international buyers.)
- REFUNDS are processed, excluding shipping cost, once the merchandise is returned in good condition, it must be returned in the original packing, unworn and in the same condition as it was when shipped out. (If free shipping was provided as part of the price of an item, the cost of the outgoing shipping will be deducted from the money returned to the buyer.)
PLEASE USE TRACKING AND INSURANCE when making returns, as we cannot issue your refund until the merchandise has been returned to us in satisfactory condition.
- Custom made items and special orders are not returnable or exchangeable. However, we facilitate our buyers by returning up to 60% of the product amount - excluding shipping costs - in some cases. Otherwise, ALL SALES ON CUSTOM or SPECIAL ORDERS ARE FINAL, except in the case of a product defect (see below).
- In the case the item is defective, contact us in 24 hours since item has been delivered and we will do everything we can to solve the problem to your satisfaction - which will include a full refund, store creditor or replacement of item within a reasonable time frame, depending on the time it takes to reproduce it.